Psychological aspects of implementation Japanese philosophy of management Kaizen to enterprises of hospitality industry of Kazakhstan

The article deals with the psychological aspects of implementation of innovation management in business hospitality industry in the Republic of Kazakhstan. The relevance of this topic - the need to analyze effective management of hotels in Kazakhstan and opportunities to apply innovative management practices in hospitality industry in the context of Kaizen. Comparison of psychological portraits of Japan and Kazakhstan workers, as well as the following interview with the management of one of the leading hotels in the city of Almaty "Grand Voyage", allows more effective implementation of innovation in management at the hospitality industry of Kazakhstan.