Servitization of the modern service organizations
Автор: Saginova Olga V., Dumetz Zsherom
Журнал: Вестник факультета управления СПбГЭУ @vfu-spgeu
Статья в выпуске: 1-1, 2017 года.
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The paper analyses the process of servitization as a tendency of modern economic development, resulting in changes in the market proposal, level of customer orientation, organizational culture and personnel skills requirements.
Service organisations, customer orientation, self-learning organization, customization, servitization
Короткий адрес: https://sciup.org/148319331
IDR: 148319331
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