Theoretical aspects of marketing approach application in public administration

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The author of the article analyzes works of foreign and Russian researchers dealing with marketing issues. The author proves that different researchers identified the trend of marketing adaptation in organizations related to the non-profit sphere as a stable one. It is noted that social aspects of marketing, which are further formalized and implemented in the concepts of strategic, socially-oriented (social-ethical), individual marketing, relationship marketing, marketing of large social communities, are strengthened. The author marks out the most important reasons for borrowing marketing and its adaptation in the non-commercial sphere: due to the use of the entire marketing complex, stable connections are formed, loyal and trust-based relations with consumers of services are established, their needs are met through services, and the social effect of activity of this type of organization is increased. The article proves the usefulness of marketing application in the activities of government bodies and their subordinate organizations as a set of functions, a tool for creating specific products and services of public importance. The author of the article makes her theoretical contribution to the analysis of processes of marketing adaptation to different types of management: namely, she proves the appropriateness of marketing adaptation in public administration in order to achieve such a goal as the satisfaction of public interests acknowledged by the majority of public administration subjects. The author of the article also proposes a list of public administration subjects interested in application of the marketing complex. The article reveals the presence of marketing approach in the activity of one of the public administration subjects (the Ministry of Social Policy), which is implemented in the following marketing elements: in marketing functions and tools, their recording in regulatory acts, and also, to some extent, in mastering of marketing ideas by executives and specialists, and their application in activities.

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Marketing approach, public management, public interest

Короткий адрес: https://sciup.org/147156415

IDR: 147156415   |   DOI: 10.14529/em180118

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