Quality management of customs services: problems and prospects of development

Customs authorities provide customs services not only to foreign trade participants, but also to the state, performing the function of regulating, as well as protecting the economy, public health and environmental protection. The article discusses and defines the basic concepts in the field of quality of customs services. The features of quality management of customs services are investigated. Strategic objectives in the field of quality are defined, as well as problems and promising developments in the quality management of customs services are considered.