Customers’ satisfaction of e-banking services in public sector banks in Cuddalore district – an empirical study

The objectives of study to focus on customers’ satisfaction of e-banking services in public sectors banks in Cuddalore District, presently the modern banking sector has been providing enormously services rendered to various customer amongst services, the customer would get empowered due to a wide choice of services available on the net at a competitive cost. Thus, Internet banking presents a convenient and timesaving service for customers compared to traditional banking and service is available on the web for twenty-four hours a day, seven days a week and anywhere they need. For the bankers, online banking presents more opportunity to provide customized services and appropriate supply and demand than the traditional services. The aim of this research study will have retentions of their customer and attract the new modern customer. Hence the banker will bring online banking services and remedy for all the grievances of banking customers.