Formation of psychological competence of specialists for work in the hospitality industry
Автор: Mikhailenko T.A.
Журнал: Вестник Алматинского технологического университета @vestnik-atu
Рубрика: Экономика и сервис
Статья в выпуске: 1 (118), 2018 года.
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Psychological competence of specialists in the field of hospitality are of great importance for improving the culture of service. The article discusses the set of psychological skills and competencies necessary to work in the field of hospitality. The author proposed a model for the formation of psychological competencies and communication skills of specialists in the service sector, which describes the stages of their formation, determines the conditions for the formation of communication skills as essential elements of this model.
Psychological competences, culture, consumer, service sector, hospitality industry
Короткий адрес: https://sciup.org/140225598
IDR: 140225598
Список литературы Formation of psychological competence of specialists for work in the hospitality industry
- M. MasilovaG. Service Activity : a textbook for students: an electronic analogue of a printed publication/M. Masilova G.; the editor L.Aleksandrova. I. -Vladivostok: Publi-shing House of VSUES, 2016. -РР 20.
- The Internet site of the Association of Psychologists of the Republic of Kazakhstan : Режим доступа. https://www.b17.ru/community. Дата обращения: 26.03.18 г.
