Organization of commercial bank activities in a digital environment

In modern economic conditions, there is a total digitalization of the economic activity of subjects. Digitalization affects all segments of society, especially the economy and business. Digital transformation opens up new unforeseen opportunities and new activities for a company that lead to new forms of strong relationships with its customers and employees, the transformation of its business processes and the creation of a new business model. Digital technologies as the main driver of change are at the epicenter of digital transformation. As digitalization is an important topic for many businesses today, this master's thesis explores the impact of digitalization on the business model of companies and how digital technologies are shaping the process of digital transformation of companies in the banking industry. The purpose of the work is to determine the impact of digitalization on the activities of second-tier banks in the Republic of Kazakhstan. The study will be based on the financial statements of second-tier banks, company surveys and various reports from the National Bank of the Republic of Kazakhstan. Moreover, the impact of one of the most significant phenomena for second-tier banks (bank digitalization) on the activities of banks is analyzed using data on the financial performance of each bank.