Improvement of customer focus in passenger transportation
Автор: Vishnyakova I.A., Zharikova E.G., Severova M.O.
Журнал: Экономика и бизнес: теория и практика @economyandbusiness
Статья в выпуске: 1-1 (119), 2025 года.
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The paper considers the problem of customer focus improvement in the field of passenger transportation. The analysis of the urban passenger transportation market is conducted with special reference to a large urban agglomerate. The issues of organizing intercity transportation via railway and urban modes of transport for a selected customer segment - students are discussed. Directions for the development of a comprehensive programme to improve customer focus in the field of urban passenger transport are proposed.
Customer focus, urban transport network, passenger transportation market, transport card, survey
Короткий адрес: https://sciup.org/170208169
IDR: 170208169 | DOI: 10.24412/2411-0450-2025-1-1-76-81
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